Customer Care


🌼 Customer Care at Sunflower Seed Vintage

At Sunflower Seed Vintage, we believe in caring as much for our customers as we do for the treasures we curate. Below you’ll find everything you need to know about ordering, shipping, returns, sizing, and sustainability.

We’re based in the South West of Western Australia, shipping Australia-wide and beyond.

 

🛍️ Orders & Processing Times

All orders are processed within 2–3 business days, with love and care from our vintage HQ in Augusta, WA. You’ll receive an email with tracking info once your parcel is on the way.

 

🚚 Shipping Information

  • Standard Shipping (Australia-wide): 5-7 business days via Australia Post
  • Express Shipping: Available at checkout
  • Local Pickup: Free pickup available from our HQ (in Augusta) – select at checkout and I will email you to arrange
  • International Shipping: Yes, we ship worldwide! Rates & duties calculated at checkout

 

📏 Sizing & Garment Fit

Every vintage piece is one-of-a-kind, which means sizing varies.

We provide detailed measurements in each product listing. If you’re unsure, feel free to reach out — we’re happy to help with fit advice.


♻️ Returns & Refunds

Due to the nature of vintage and slow fashion, we do not accept returns. Please check all sizing and condition details carefully before purchase.

If your item arrives damaged or faulty, contact us within 48 hours and we’ll sort it out.


🌱 Sustainability Promise

Every piece you purchase from us helps reduce waste, support slow fashion, and celebrate the art of re-wearing. We use compostable or recycled packaging and aim to minimise our environmental footprint at every step.

 

📧 Contact Us

Still have questions? Reach out: